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Customers
(Having the greatest influence on ASPEED Technology’s product/technology development and design)
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Customer contact email address: sales@aspeedtech.com
- Customer satisfaction survey (annually)
- Sales interviews and interactions (ad hoc)
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Customer satisfaction rate of 94.74%
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37% of domestic and international customers provide written feedback
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No customer complaints were issued to our customer service team in 2022
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Public responses to sustainable management issues raised by customers including CDP, RBA, green product, and conflict minerals, response rate 100%.
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Customer privacy and confidentiality measures
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Product quality and customer satisfaction
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Technological and R&D innovations
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Sustainable supply chain management
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Response to international organizations and initiatives
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Management of waste and hazardous materials
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Employees
(The most important resource of ASPEED Technology and critical partners for the sustainable development of the Company)
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Opinions mailbox: hr@aspeedtech.com(regular)
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Labor-management coordination meeting (quarterly)
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Meeting of Employee Welfare Committee (quarterly)
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Manager discussions
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Employee satisfaction survey (annually)
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Expressing opinions at the end of the year (annually)
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One-on-one discussions (ad hoc)
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Held four labor-management meetings to offer comprehensive discussions and responses relating to labor movement and employee welfare.
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Performance assessment reviews take place every April. A total of 104 reviews were held, for a completion rate of 100%.
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Weekly in-depth one-on-one discussions with managers in the Operation Division and New Products Division.
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All issues were addressed at the year-end satisfaction survey.
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Operational achievements and financial performance
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Compensation and performance mechanisms
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Employee benefits and care
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Employee cultivation and career development
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Workplace equality and human rights protection
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Talent recruitment and cultivation
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Community contributions and social participation
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Government Agencies
(Policies, laws or regulations can influence the operational directions or decision making of ASPEED Technology)
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General inquiry email address: info@aspeedtech.com
- Official documents, emails, and meetings (ad hoc)
- Advocacy meetings, public hearings (ad hoc)
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Participated in the TWSE Corporate Governance Evaluations.
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Conducted ad hoc communication relating to our business or specific topics.
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We were not issued any fines or penalties by the competent authorities in 2022.
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Corporate governance and ethical corporate management
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Information security and privacy
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Operational achievements and financial performance
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Risk management
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Legal compliance
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Compensation and performance mechanisms
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Cooperative Partners
(Grows with ASPEED Technology through close cooperation, important partner for ASPEED Technology)
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General inquiry email address: info@aspeedtech.com
- Social participation and public welfare activities (ad hoc)
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Communicate and visit cooperative partners irregularly
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Invitation to annual events
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Sustainable supply chain management
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Technological and R&D innovations
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Risk management
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Legal compliance
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Compensation and performance mechanisms
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Media
(Reports and assessments impacting the Company’s reputation and image)
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In 2022, senior management gave three special interviews following media request, two radio interviews and several telephone interviews.
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Issued press releases to announce major news.
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One press conference for major news.
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Corporate governance and ethical corporate management
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Operational achievements and financial performance
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Technological and R&D innovations
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Legal compliance
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Shareholders/Investors
(Influencing the stock price by appraisals of Company)
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Investor relations email address: ir@aspeedtech.com
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Shareholders’ meeting (annually)
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Foreign and domestic investors’ meeting (ad hoc)
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In 2022, we held one shareholders’ meeting and two public investors’ conferences.
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For major topics we held ad hoc discussions with domestic and foreign institutional investors. 357 phone/physical meetings in total during 2022.
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Corporate governance and ethical corporate management
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Legal compliance
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Technological and R&D innovations
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Operational achievements and financial performance
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Risk management
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Suppliers
(Providing excellent raw materials of a consistent quality; through close cooperation, we jointly pursue corporate sustainability)
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General inquiry email address: info@aspeedtech.com
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Supplier meetings (annually)
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Supplier audits (annually)
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Critical supplier’s CSR commitment (annually)
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Held critical supplier meetings.
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Completed five audits of critical suppliers and one evaluation of a new supplier.
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Critical supplier’s CSR commitment response rate 60%.
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Product quality and customer satisfaction
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Operational achievements and financial performance
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Risk management
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Legal compliance
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Sustainable supply chain management
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Public Welfare Organizations/Academic and Research Organizations
(ASPEED Technology actively interacts with public welfare organizations, academic research organizations, and cooperative partners to fulfill our CSR obligations)
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General inquiry email address
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Social participation and public welfare activities (ad hoc)
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- Accumulated contributions through 2022 were NTD13.7982 million
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Rural underprivileged caring:
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For a seventh consecutive year we participated in the Global Views Educational Foundation’s “Plant a seed of reading for the children” event by sponsoring reading materials for students in the Taitung area. We had already donated over 17,000 magazines for a total of 20,000 students at 84 schools in 17 townships in Taitung.
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“Support Program for Teachers without Teaching Certificate” in Taitung
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Supporting the development of higher education:
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Launching the 4-year Sunrise Scholarship Program in National Tsing Hua University with estimated budget of NTD1.6 million.
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Launching the 4-year Junior Chair Professor Sponsorship Program: in National Yang Ming Chiao Tung University and National Tsing Hua University with estimated budget of NTD11.52 million. Sponsoring a total of six professors in the two universities in 2022.
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Compensation and employee care
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Talent recruitment and retention
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Response to international organizations and initiatives
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Technological and R&D innovations
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Social care and public welfare participation
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